Hi Kate,
We apologise for not meeting your expectations regarding your recent order of the Dark Bundle. We have reviewed all your emails and the terms and conditions you set for the delivery. Considering the personal circumstances you advised you were going through, we opted to express post the item to you and covered the additional cost.
However, after receiving the Dark Bundle, you informed us that you wanted an exfoliating glove and that our website misled you to believe it was available through Woolworths. We have reached out to you numerous times regarding your frequent requests for different products to be sent within specific time frames that were not included in your original purchase of the Dark Self Tanning Bundle.
As a small business, we take pride in our customer service and support. We understand the impact of customer reviews. We have tried our best to meet your expectations and apologise once again.
Regards,
Annabelle