This website and any associated applications (“Site”) is owned and operated by Newwaze Pty Ltd ACN 648 944 030 (“Mother of Tan”, “we”, “us” or “our”).
The Terms and Conditions governing the use of this Site comprise these terms and conditions, any policies or other terms and conditions appearing on this Site and any laws or regulations applicable to this Site (“Terms and Conditions”).
ACCEPTANCE OF SITE TERMS AND CONDITIONS
By accessing, using, making a purchase or browsing this Site you agree to be lawfully bound by the Terms and Conditions governing this Site. Mother of Tan may amend or modify the Terms and Conditions without notice by posting the amended Terms and Conditions on this Site.
USE OF THE SITE
RESTRICTIONS ON USE OF THIS SITE
Information provided on this Site is for personal non-commercial use. You must have parental or guardian approval to access and use this Site if you are not 18 years of age or over. When using this Site you must not, and you must not attempt to, interfere with any security related features of this Site, any functions of this Site, modify the content of this Site, disrupt or otherwise interfere with this Site or the equipment supporting and hosting this Site, including servers and the network, or use the Site for data gathering, including by use of robots, screen scraping or other data mining tools or data extraction tools. If you have an questions about these terms please email us at annabelle@motheroftan.com.au
INFORMATION ON THE SITE
We endeavour to be as accurate as possible in the information provided on this Site. While care has been taken in providing information on this Site, including information about products and product descriptions, to the extent permissible by law Mother of Tan, its employees, related parties, directors, officers, agents, contractors and collaborators do not warrant the accuracy or completeness of the information provided and do not accept liability, including for any loss or damage, that results from reliance on information provided on this Site.
INTELLECTUAL PROPERTY RIGHTS
All trademarks, including logos and brand names, photographs, video, text, information, look and feel, images, music, sounds, audio, designs, data compilations and software, and other materials used on this Site are protected by trademark, copyright and intellectual property law in Australia.
Unless otherwise indicated reproduction of any part of this Site is unlawful. Unless otherwise indicated Mother of Tan trademarks, copyright material and other material protected by copyright may only be reproduced with the written consent of Mother of Tan. Where reproduction is permitted that reproduction may only be used for personal non-commercial purposes.
HYPERLINKS, THIRD PARTY CONTENT AND ADVERTISING
This Site may contain hyperlinks to third party content and websites, third party content, paid advertising and other material derived from third parties (“Third Party Content”). The presence of Third Party Content on the Site, for example information pertaining to AfterPay and other product information, or hyperlinks to Third Party Content is not to be taken as a recommendation, endorsement or approval of the Third Party Content by Mother of Tan, its employees, related parties, directors, officers, agents, contractors and collaborators. Mother of Tan, its employees, related parties, directors, officers, agents, contractors and collaborators do not warrant the accuracy or completeness of any Third Party Content and does not warrant a third party website is free of viruses or malware. Any complaint relating to Third Party Content accessed through a hyperlink on this Site should be directed to the third party website containing the Third Party Content.
PRIVACY
Our Privacy Policy sets out information regarding how we deal with your personal information. Please see our Privacy Policy on our Privacy Policy Page.
COOKIES
In relation to this Site you consent to us using and gathering data using cookies, which you may be able to disable through your browser.
PURCHASE OF PRODUCTS
PRICING
Prices for products on the Site are in Australian Dollars and include GST. Unless otherwise indicated all charges are in Australian Dollars.
YOUR ACCOUNT
If you have an account on the Site you are responsible for the confidentiality of your account information and password, and for securing your computer. You are also responsible for ensuring the information is current and correct.
If you are using an account on the Site that is not your account you represent and warrant to us that you have authority to use that account and to legally bind the account holder to these Terms and Conditions and, to the extent you do not have authority to use the account, you assume all liability under these Terms and Conditions.
PLACING AN ORDER
When placing an order you agree to follow the instructions and read any terms attaching to the placing of that order. Once your order has been transmitter to Mother of Tan you will receive, by return email, an order summary.
Mother of Tan aims to ship all orders within one (1) business day from receiving the order, therefore no changes can be made after you have placed your order.
Orders may only be placed on the Site by persons who are 18 years of age or over. If you are not 18 years of age or over must have parental or guardian approval to place an order on the Site and parents and guardians must read and consent to these Terms and Conditions.
We reserve the right to decline fulfilling an order for any reason. In the event your order is declined any amount paid by you in respect of that order will be refunded to you.
USE OF PRODUCT
When you place an order for a product on this Site you agree to use the product only for the purpose intended and in accordance with the instructions provided.
DELIVERY
If orders are place separately they cannot be consolidated into a single order and you will be liable to pay the delivery amount attached to each separate order.
We do not accept any address changes after your order has been placed. We cannot send you a replacement product, or process a refund for a parcel sent to the incorrect shipping address due to your own error during the order process.
If products are to be delivered to a person other than you, you undertake to obtain consent to give their personal details to us.
If any details provided by you to us are incomplete, incorrect or not current, to the full extent permitted by law, we will not be liable to you or a third party for a failure or delay in processing an order.
We use various freight companies (Delivery Company) to deliver the order.
You acknowledge and agree that, to the fullest extent permitted by law, we are not liable for any delays in delivery or damage to the products during transit, including direct or indirect loss, consequential loss, including damages for loss of profits, punitive and loss of opportunity.
In the event that your parcel is lost or stolen, you should contact your shipping or local transport provider for resolution. We cannot send you a replacement product or process a refund. Any further replacement orders will be at your own expense.
You acknowledge and agree that it is your responsibility to take delivery of the order promptly during the delivery time of the Delivery Company. If you are not available to take delivery the Delivery Company may leave instructions on where to pick up the order or attempt to re-deliver the order at their sole discretion. You acknowledge and agree that the order may be returned to us if you do not take delivery or collect your order as instructed by the Delivery Company and that you may be charged an additional delivery fee for re-delivery of the order.
In the event an order is returned to us undelivered we may charge a fee for re-delivery.
In the event we are unable to deliver the order to the address instructed we will inform you, cancel the order and refund the cost of the order to you.
In the event that we genuinely provide you with the incorrect product please contact us within 48 hours of receiving the product at info@motheroftan.com.au We will provide you with information on the process for the supply of incorrect goods and you will be provided with the correct product without further charge.
You acknowledge and agree that, the fullest extent permitted by law, on delivery of the order risk in the product transfers to you.
CANCELLATION
If your product is not available we will contact you, cancel the order and return to you any money paid in respect of that product.
Once an order is placed the order cannot be cancelled.
RETURNS POLICY
Mother or Tan will accept returns in exchange for a store credit. The returned product(s) must be returned in their original packaging and condition (unopened, unused, undamaged and original packaging) and returned to us within thirty (30) days of delivery. No refund or returns will be accepted for products that have been opened, used or are returned damaged. All shipping costs associated with returns are the responsibility of the customer. To return a product please contact info@motheroftan.com.au.
If a product is faulty or defective please contact us as soon as practicable at info@motheroftan.com.au and we will provide you with information about our return process, which may involve sending photos, other information and the product to us. If we determine the product is faulty or has a defect we will either provide you with a new product or refund price of product. If we determine that the product is not faulty or does not have a defect we will return the product to you. For the purpose of clarity a product is not faulty or defective due to fair wear and tear.
All refunds will be made using the original payment method.
Terms and Conditions for 100% Money-Back Guarantee
Mother Of Tan stands behind the quality of our self tanning mousse with a commitment to customer satisfaction, demonstrated through our 100% Money-Back Guarantee. Below you will find the updated terms and conditions that govern this policy.
Eligibility Criteria
- Refund Time Frame: Customers must initiate the refund request within 30 days from the date of purchase.
- Proof of Purchase: To validate the purchase, customers must email a copy of their order number to info@motheroftan.com.au within the 30-day period.
- Product Condition: To be eligible for a refund, the product must be returned with no less than 50% of its content remaining, ensuring it was given a fair usage trial.
- Limitation on Refunds: The guarantee is limited to one refund per individual, per household, to safeguard against the abuse of our policy.
Return Process
- Notification: To request a refund under our guarantee, customers must email our support team at info@motheroftan.com.au, including their order number and their intention to return the product under this policy.
- Return Shipping: Products must be returned to Mother Of Tan, PO Box 4, Morningside, QLD 4170, Australia.
- Customer’s Responsibility for Shipping Costs: All costs related to the return shipment, including tracking, are the responsibility of the customer. We recommend a trackable shipping service to ensure the product's safe arrival.
Exclusions and Limitations
- Excluding Shipping Costs: This guarantee does not cover the cost of initial shipping; refunds are solely applicable to the purchase price of the product.
- Damaged or Excessively Used Products: Products returned damaged or with less than 50% remaining will not qualify for a refund.
- No Liability for Return Transit: Mother Of Tan will not be responsible for products that are lost or damaged during return transit.
Fraudulent Claims and Abuse
Mother Of Tan reserves the right to withhold refunds in cases where we suspect abuse of our return policy or fraudulent claims. This measure is necessary to protect the integrity of our guarantee and ensure fairness to all customers.
Refund Processing
Upon receiving and inspecting the returned product, Mother Of Tan will process your refund to the original payment method within a specific timeframe, depending on your financial institution’s policies.
Inquiries
Should you have any questions or need further clarification regarding our 100% Money-Back Guarantee, please don’t hesitate to contact us at info@motheroftan.com.au. Our dedicated customer support team is here to assist you.
Effective as of 04/04/2024. Mother Of Tan reserves the right to modify or discontinue this guarantee at any time without prior notice, but such changes will not affect orders previously placed under the terms of the guarantee.
GENERAL TERMS
LIMITATION OF LIABILITY
You acknowledge and agree that, to the fullest extent permitted by law, Mother of Tan, its employees, related parties, directors, officers, agents, contractors and collaborators exclude liability, including direct or indirect loss, consequential loss, including damages for loss of profits, punitive and loss of opportunity, incurred that may arise from the use of the Site, including through the use of content and information, inaccuracies or incompleteness in the content, Third Party Content, any interruption to your business, computer viruses, corruption of data, delays in delivery, system malfunctions and failures, or other events beyond our control.
To remove doubt nothing in these Terms and Conditions seeks to limit or exclude any consumer guarantees or other statutory rights except to the extent permitted under the Competition and Consumer Act 2010 (Cth), or to limit any or exclude any liability except to the extent permitted by law.
INDEMNITY
You agree to indemnify and keep us indemnified against any damage, loss or costs incurred by us in connection with your use of the Site, a breach of these terms, any inaccurate or false information provided by you, or the contravention of any law in connection with your use of this Site.
WAIVER
No waiver of a breach these Terms and Conditions by will be construed as a waiver by us of any other past or future breach of these Terms and Conditions.
SEVERABILITY
Where a provision of these Terms and Conditions is held to be unlawful, void, invalid or otherwise unenforceable, that part or provision will be severed to extent necessary and the remainder of the Terms and Conditions will remain in full force and effect.
TERMINATION
We may immediately, without issuing notice, suspend or permanently prevent you from accessing the Site in part or in whole if, in our reasonable opinion, you breach a provision of these Terms and Conditions.
NOTICES
Notices must be in writing and may be given by email unless otherwise stated in the Terms and Conditions or subsequently stated in writing by us.
FORCE MAJEURE
We are not liable for our a breach of our obligations under these Terms and Conditions if we are unable to fulfil our obligations due to an event beyond our reasonable control, including severe weather, fire, flood lightning, natural disaster, strikes, malicious damage, telecommunication or power or computer network failure, violent or disruptive events and events associated with any of these events.
JURISDICTION
These Terms and Conditions are governed by the laws in force in the State of Queensland, Australia and you submit to the non-exclusive jurisdiction of the courts of Queensland, Australia in respect of any claim arising out of these Terms and Conditions.