Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@motheroftan.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@motheroftan.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Terms and Conditions for 100% Money-Back Guarantee

Mother Of Tan stands behind the quality of our self tanning mousse with a commitment to customer satisfaction, demonstrated through our 100% Money-Back Guarantee. Below you will find the updated terms and conditions that govern this policy.

Eligibility Criteria

Refund Time Frame: Customers must initiate the refund request within 30 days from the date of purchase.
Proof of Purchase: To validate the purchase, customers must email a copy of their order number to info@motheroftan.com.au within the 30-day period.
Product Condition: To be eligible for a refund, the product must be returned with no less than 50% of its content remaining, ensuring it was given a fair usage trial.
Limitation on Refunds: The guarantee is limited to one refund per individual, per household, to safeguard against the abuse of our policy.

Return Process

Notification: To request a refund under our guarantee, customers must email our support team at info@motheroftan.com.au, including their order number and their intention to return the product under this policy.
Return Shipping: Products must be returned to Mother Of Tan, PO Box 4, Morningside, QLD 4170, Australia.
Customer’s Responsibility for Shipping Costs: All costs related to the return shipment, including tracking, are the responsibility of the customer. We recommend a trackable shipping service to ensure the product's safe arrival.

Exclusions and Limitations

Excluding Shipping Costs: This guarantee does not cover the cost of initial shipping; refunds are solely applicable to the purchase price of the product.
Damaged or Excessively Used Products: Products returned damaged or with less than 50% remaining will not qualify for a refund.
No Liability for Return Transit: Mother Of Tan will not be responsible for products that are lost or damaged during return transit.

Fraudulent Claims and Abuse

Mother Of Tan reserves the right to withhold refunds in cases where we suspect abuse of our return policy or fraudulent claims. This measure is necessary to protect the integrity of our guarantee and ensure fairness to all customers.

Refund Processing

Upon receiving and inspecting the returned product, Mother Of Tan will process your refund to the original payment method within a specific timeframe, depending on your financial institution’s policies.

Inquiries

Should you have any questions or need further clarification regarding our 100% Money-Back Guarantee, please don’t hesitate to contact us at info@motheroftan.com.au. Our dedicated customer support team is here to assist you.

Effective as of 04/04/2024. Mother Of Tan reserves the right to modify or discontinue this guarantee at any time without prior notice, but such changes will not affect orders previously placed under the terms of the guarantee.